Finding Your Passion

Finding Your Passion

It’s 2019

It’s your year.

What are you waiting for?

With the new year upon us I really wanted to provide you all with some amazing content to get this year started right and make it your best yet! I am doing a sneak peek at my book “The Sweetest Little Life” with revealing chapter one in how we break down and set goals for actual success!

Don’t wait any more, get out of the rut and start living your passion today. If you are unhappy only you can change it! START WITH 2019!!!!!!! Start while you are excited, while you are motivated, and most of all while there is TODAY!

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Without further a do let’s get to work!

First things first, finding our path and direction.

How do we set goals, take-action, leap into our journey if we don’t even know our destination? This needs to be crystal clear!

We need to know roughly where we are going so we can create the steps to get there.

When starting my makers journey, I knew I wanted to create an income crafting, and that was about all I knew. The goal was to create a job doing something I loved which would help supplement my family and allow me to stay home with my children.

Now let’s review that concept: I knew what I wanted to do, (setting a goal) and why I wanted to do it (motivation). These are the building blocks of your foundation.

If you don’t know exactly what you want to do, that’s okay! We do however need a general direction to get your running shoes on. I said in the beginning this was going to be very direct and to the point as I want you to get the absolute most out of this book.

First, you need to first create a list – I highly encourage a pen to paper. There is just something about connecting and writing it down, like a commitment to yourself.        Your subconscious picks up more on hand to paper vs. typing or texting. On your list you are going to write down your passions, your hobbies, what makes you feel like you could go for hours and not be tired?

Fill your paper with every idea that comes to mind.

Is it running, walking your dog, painting, talking to people, helping people, filing documents, creating, inventing, writing, acting, filming? Remember, it can be anything.

Try and write down as many things as you can think of in 20 minutes. – Set your phone timer and do it!

When you’re finished writing your list, close your eyes and imagine what you see yourself doing. What do you think these passions lead to? If you don’t get the answer right away that’s alright. Maybe a light bulb just went off, maybe you already know what your goals are and you’re ready to dive straight in. Whichever category you fall in, writing down hobbies and passions is never a bad thing! It helps to make a promise to yourself, to have it on paper as a reminder that YES YOU CAN DO THIS. It’s time to throw excuses out the window, get clear and concise, and make some commitments.

The following pages are for you to journal and brainstorm about what sets your soul on fire. Be honest with yourself and let no barrier stand in the way.

Goals + Passions + Hobbies

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Way to go goal seeker! Now you have your goal list and a general idea of where your heart is at.

Work time.

If writing is your passion, what speaks to you about taking writing to the next level? Is it a blog or a book you want to write?

If its dog walking, do you want to be a walker, a trainer, own your very own high-end dog hotel?

If it’s running and exercise, do you want to be a professional racer, host a marathon, open your own gym?

If it’s being creative, do you want to open an Etsy shop, launch an online market, host a craft fair, or participate in craft fairs?

If it’s photography, do you want to be behind the camera or in front of it, do you want to motivate, do you want to connect? Whatever your passion or idea, do you want to do it for financial stability, personal fulfillment, or material reasons?

Once you find the general idea of what you want to do we can get specific in creating our goal and ultimate finish line. Once you reach your finish line you will of course have bigger mountains to climb, and more goals to set. Life is this amazingly beautiful, endless climb that is growing and changing right before our very eyes. The wonderful thing about goals is they sometimes evolve into what we need right where we are in our lives. Our personal seasons of life.

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It’s going to be hard but hard is not impossible. If your goals are important to you, you will find a way. If not, you will find excuse after excuse of reason not to accomplish it.

Now we’re getting down and dirty! We’re doing the goal list again but with a little twist. These questions should help you to see on paper if you are an owner, merchant, independent worker, or homemaker. I am sure you are catching my drift at this point. This page will help you get an idea of where you should run with your passion.

Do you prefer working alone or in a group? __________________________________________________________________________________________

Would you rather drive to work every day or work from home?

__________________________________________________________________________________________

Are you able to stay on task with no one to answer to?

__________________________________________________________________________________________

Do you thrive on team work?

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If you have an assignment, are you more likely to be motivated on your own timeline or do you need direction and deadlines? __________________________________________________________________________________________

 

What is your work style? Fast Paced? Pressured? Relaxed? What makes you thrive? __________________________________________________________________________________________

Now let’s get real. We all want to start a business, make millions, and live happily ever after! Right? If this was the case everyone on the planet would be making millions and highly driven. However, the reality is that it takes blood, sweat and tears that make a business successful. You will have overhead (in most cases), you will have things you have to budget for, scenarios to plan for, a target market to think of and the list goes on. A good rule of thumb is to expect it to be an expensive hobby for the first year and THEN plan on strategizing for the money to start flowing in. I didn’t promise this would be easy, but I did promise it would be straight forward, honest, and nitty gritty in creating your happy place that is right for just that, YOU!

To check out more of my work book designed in finding your direction and all my tips for being successful in blogging, IG, I phone photography, & Etsy head on over and get yours today for $10.50 – Purchase Yours Here

Happy New Years

Can I get a HELLO?

You have a dream. You write it down. You have a goal. You make a plan. You put it to action and before you know it’s a reality. 

I realized this year that it takes team work to make the dream work. My entire life I have tried to carry mountains on my shoulders alone….I’ve gotten far but not to the top. I met these two amazing women through my son’s school and knew I had to have them involved some way some how with my ultimate goal of helping other women. (These ladies are the show stopping special ones that make you laugh, are real and raw.) You know, the mom friends you painfully “mom date” to find? Personally…This attracts me to people…. REALNESS. Moms, Entrepreneurs, corporate Women, Stay at home wives, workaholics, influencers….Anyone. I wanted to REACH YOU! to help YOU! Everyone has a goal, a common purpose….

Bottom line…That purpose is to be the best possible YOU that you can be….To be better than you were yesterday. To learn from your mistakes, make smarter action moves, and to love harder! Am I right???? Ok ok! So last week I met with these phenomenal women at the park. We connected, we brain stormed, we PLANNED….and you know what happened REALITY…..

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Meet my two guest writers! We will be brain storming, planning, sharing projects, having our 5 kids go crazy at parks while we attempt to make something special for YOU! Big things for 2018… I won’t reveal it all at once, because what fun is that….I will however introduce these amazing women….

Meet Kristen…..

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“Hi, I’m Kristen, a blessed and grace-filled mom trying to rekindle my creative spark and also put positivity and encouragement into this world.  I believe women empowering and supporting each other in a REAL way is how we make positive changes for us all. I also love laughing with friends, sci-fi movies and shows (hello Anaconda and X-Files), all things nature, reading, gardening, and being a wife and mom. I am so thankful for my tribe of friends and hope to connect to even more of you out there! I love being a bit sassy as I explore this wonderful, crazy roller-coaster life, so if you want to laugh while we explore our creative and entrepreneurial side, come on along with me.”

Let me also add she loves crocaconda (sci fi reference), bacon, and wine… Can I get a HELLO!

Ok Lets meet Heather (She’s amazing) works full time and is PTA president…. (I don’t even go to PTA so no clue how this mama balances, but she will sure tell you.)

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“Hi, I’m Heather, a grateful, (and juggling) mom on a mission to discover my authentic self, to choose joy every day and to find the true meaning of balance. I am filled with a passion for spreading kindness, choosing joy and finding new adventures in this wild life we live. Women supporting and uplifting each other while pushing ourselves to explore our limits and new experiences is a new but deeply meaningful focus for me. I suppose you could say I’m mostly sweet with a bit of spice! I cherish laughter and enjoy lighthearted sarcasm but my heart beats with sentiment and emotion. I love listening to music and find lyrics to be one of my most therapeutic experiences in life. I enjoy all things centered around relationship building – coffee, wine and food. What else could you need? Sentimental movies, sweet memories with my children and family and precious time with my beloved tribe of friends are the things that feed my soul. I’m excited you’re here and I look forward to walking this path of discovery, joy and laughter with you!”

Let me also add that she is PTA president, loves wine, baking and sappy chick flicks.

OK I’M EXCITED….GET EXCITED.

Get ready for some mind blowing, hilarious, real, diy, mommin ain’t easy ish coming up in here! 2018 will be amazing….

promise. 

xoxo

 

 

Shipping

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Over the years I have read several how to articles learning the ins and outs of what works for different businesses and hand-made companies. I kept seeing a shipping station repeatedly in blogs and articles and thought it was something worth investigating a little deeper. When the Holiday Season hits for most makers it’s as if you are struggling to stay above water, especially for a one man show.

An ultimate goal of every maker is to stay organized, have fun, and love what you do. I created a shipping station OUTSIDE of my office in the garage so it was out of sight and out of mind when I was creating. When I finish an item I simply place it on the table and at the end of the day I go out and package everything up. Packaging is a job within it self (if you’re doing it properly.) It’s crucial to have something visually stimulating and exciting for your customer to open up. Often times I will go with seasons and add little trinkets, ribbons, shred, etc. This is also a branding trick and customers are more likely to remember all the extra effort you put into their order. You took the time to make it special. That is why the shipping station is so crucial it gives you time to focus on one thing….SHIPPING….

It’s a known fact most creative people are “squirrelly” type personalities, so having focus, direction, and guidance is crucial. I wish I would have started this years ago, so here I am screaming it from the ROOF TOPS – create a damn shipping station! Have all your bubble wrap, ribbons, boxes, tape, and goodies to add in all in ONE SPOT! (Also toddlers can’t steal your trinkets this way! hehe)

Now let’s get to shipping!!!!

No really…

Go Now….5.4.3.2.1.

Tuna Noodle Casserole

Store run: 

  • Stalk of Celery
  • 3 tbs butter
  • 1/3 cup of Olive Oil
  • 1/2 onion thinly chopped
  • 1 pound of wide egg noodles
  • 5  cups milk
  • 1 can of drained artichoke hearts
  • 1/2 cup flour
  • 1/2 cup finely grated parmesan

Lets get cooking ladies and gents……

Preheat the oven to 400 degrees. Start boiling water in a large pot and add noodles for about 2 minutes or until al dente, drain the noodles and return to the same pot.

In a separate pan heat oil in a heavy pan on medium heat. Add onions and 3 stalks of chopped celery with salt and pepper. Cook for 4-6 minutes than add in flour stirring for about a minute. Add milk until a smooth texture and let simmer for one minute.

Add mixture and noodles together. Add in tuna, artichoke hearts, and salt and pepper. Mix it up well. Place in baking dish and sprinkle over the top with parmesan! (I also added mozzarella for some extra zing!)

Bake 20-25 minutes until golden brown and bubbling on top!

Enjoy~

It’s not how much. It’s what.

When I was a little girl I remember my grandma always telling me “It’s not how much you have, it’s what you have.” When it comes to home, decorating, life, material things, I am finding this simple statement more and more true.

We can have a million shitty things, and guess what, we are still going to feel shitty. You can have one thing of something so special and meaningful that it makes every thing else not matter. When starting in this room to room organizing series were doing, I want to challenge you to throw away anything you have not touched, brings a not so fawn memory, or you have no worn in 6 months. You don’t need it and for some reason are holding on to some materialistic “thing” which is holding you down.

When I first did this step in the purge I decided to sell on FB and donate the rest to Goodwill…..You’ll be amazed how something you have never touched is another’s treasure.

With decor for Holidays I try to remember this same moto as a little goes a long way. Have a few special pieces or additions you add to the mantle not clutter of a million bats you will have globs of dust on come Halloween.

I am super excited because come this week we are starting at the kitchen and working our way through living room, bedrooms, and bathrooms! First though…..First we must de clutter and simplify to the important things.

Lets Get Started….

  • Throw away anything you have not used in 6 months. (pots, pans, clothing, decor, silverware, bathroom supplies, etc.) Go piece by piece through your house. If it is not useful, or make you smile….TOSS IT.
  • If you can’t sell it in 7 days off it goes…… To the Goodwill or Dump. You can pick!
  • Clean. Like deep ass clean. The walls should have a twinkle. After you are completely purged and we are diving into the next step! It makes it far more simple!!!!

Ok. Ok. Ok….. Get your booty off the computer. Grab a garbage bag. Get to working!

“Nothing in your life will ever change, if you don’t change something in your daily routine. To get the end destination of your goal, you must do something differently.” 

Simplicity.

We as humans always want “more”. If I only had this I would be happy. If I only got this promotion I would be satisfied. If only I made this income I would be excited.

Stop.

Just Stop.

Be Happy Right Now. Right Where Your Life Has Brought You. Keep it Simple.

Do you want something different? Do Something Different. 

I made it a life, mom, and wife goal this year to straight up simplify. To be blunt. We had too much shit. 20 pots & pans (4 of which we used), clothing of littles I was saving as memories, clothing my booty has not fit into in 4 years, sippy cups with no lids, towels which did not match, I hated it….Literally the little things were driving me to a breaking point. After we remodeled I knew it was the perfect moment to get rid of every thing but what we needed. (I still had hand me downs from my first apartment okayyyy?!) So I said these simple words. 

I AM TAKING CHARGE OF MY LIFE.

I found hacks for organizing every single aspect of every single room and square foot of our home.

It’s important to ask yourself these simple questions before you begin this giant purge…..

  • Have I touched it in 6 months.
  • Is it useful?
  • Does this need to be replaced?
  • Does this match the end result I’m dreaming of?

If no to any of these questions! Toss it! Start fresh.  Get minimal. Become Thankful.

YOU ARE ENOUGH.

pst……(Organizing hacks for EACH ROOM OF YOUR HOME is our next series) eeeeeekkkkk!!! ok get excited hit that little share button, because good stuff is coming your way~

The Moment it Happened.

December to August in my house was Chaotic, Hectic, Busy, Non Stop, and Confusing. We all hit these times in our Mommy or Career Lives where we have to sit back and pull the reigns. In my case I needed to completely halt them! I have always had goals and ways to reach them, but when you are on the move non stop with no time to be in the moment because you are consistently planning or running it makes life fly by and messy.  While running late which had become a new usual for me, on my way to football practice (which my son was begging after day 4 to not do), with the baby crying in the back from being over tired, listening to “Little Sprigs” podcast on conscious parenting and being in the moment it hit me like a TON OF BRICKS…. Not like a pillow case blow, but literally made my head hurt to the point I turned the car around. I have been running so fast for so long I am missing what is important in my life. Lets rewind a little….About 3 weeks ago, I started to get some serious anxiety just around life in general. I was like the 2-year-old that still hears back round noise and feels the ‘missing out” so can’t sleep. I had my hands in way to many jars with absolutely no direction or focus. I needed to get clarity and focus. I knew a few things so I began to write…..

  1. My children needed me to be present and not always stressed out about what was to come next. Children feed off our feelings and absolutely need us to be present and in the moment with them.
  2. I was so stressed out over work and never getting any thing done I had become in a habit of being in ‘catch up’ mode.
  3. My health and taking care of myself had become non existent and on the back burner. (I even went to the doctor thinking I was sick and got informed that stress can be hidden and sneak up on you with out you realizing it, thus showing signs your “sick.”)
  4. I was trying to be supermom, super woman, super wife, super career with no strategy or organization.

Now lets fast forward…..I started this blog over 30 days ago and have since made some serious dedication to organize and re strategize my entire existence. I failed a few times but here is a list of things that so far, have been serious game changers in balance, freedom, simplicity and over all happiness.

  • I laid out my children and I’s clothing in outfits on hangers for the entire month. No more out fit arguments in the morning, no more sweats and a tank top for me everyday. The best part…. all we do is grab a hanger and the entire outfit is ready for the day.
  • DO THE DISHES….No matter how tired you are. Do the dishes and a quick clean on your kitchen the night before. There is nothing more stressful than waking up and the first thing you think is “oh shit I have cleaning to do from yesterday.”
  • Stay on top of laundry. I have one basket in our entire house that holds exactly 1 load of laundry. When that basket is full, I take it to the washing machine, wash it, dry it, and put it on “out fit hangers” immediately.
  • Write everything down immediately. I have major mom brain and commit to a hundred different things and then forget deadlines. I have two things I write in, my planner for events and scheduling, and then a little notebook of daily to do’s in accomplishing my small and big goals. Every day I work towards something.
  • Handle it. Once. If something needs to be done, do not procrastinate just get up and handle it. Pick up the phone and handle it. Than its done and not lingering on to your next day. Something that once would take you 2 minutes turns into an hour of finding things, sorting things out, making it right. Handle it.
  • Meditate. Pray. Breathe. Repeat. – several times throughout the day.
  • Throw it away. If you havent used it in over 6 months, get rid of it. Having too much stuff makes it impossible to feel de cluttered and free.
  • Plan. Far far far in advance. I’m a dive head first type of girl so this is my biggest struggle. I had on my to do list to plan my September Palette & Paint class. Instead….I planned the dates and booked the location through January. This creates more room and freedom with 1 phone call and a contract.
  • Check List. I Framed cute little Morning and Evening to do’s for my littles so they know whats happening and when it’s happening. Children thrive on STRUCTURE.

These few little things have helped me in a big way over the past month and I hope you can take just one thing that helps you too live more balanced and happy!

#momminainteasy

 

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When I first started Etsy & Instagram Marketing in 2014, I was an owner of a failing business, in the negative, drowning in debt, and completely miserable with no passion, confidence or direction! Today my Etsy business made $40,000 last year and my Instagram just hit 10,000 followers! I’m not saying this to brag by any way, shape, or form. Being humble and thankful is everything to me.

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I do, however, want to offer some inspiration and motivation to the person who is down on themselves thinking they can never follow their passion. You can!!!!! Once you find your nitch, follow it! From the beginning I knew I loved art. I attempted being a make up artist because this is what every women in my family does, so naturally I followed steps…. However I knew traveling and working with high maintenance clients was not my cup of tea. I still do makeup and love certain events and styles, however my two passions in life are being a mother and HomeDesign – Art.

I knew somehow in this lifetime I needed to follow this path. For me, it was Etsy that was my starting point. I began to meet these amazing clients who I grew relationships with and they came back! I started truly connecting with each and every one of my instagram followers and not treating them like strangers but truly trying to connect with them as a wife, as a mom, as an artist. I want to help people succeed from the bottom of my heart.

Enough of my sappy story…. Lets get in to what you really want to hear….How did I do it? Etsy is for another post but tonight I want to focus on what I wish I knew about Instagram Marketing years ago….

Instagram-strategies

  • Connect : Do not just post what you do… Post who you are.. We are human. We need human connection. Give people sneak peeks into your life. What are your hobbies? Who are you? Who is your family? Whats your office look like? Include people in the day-to-day.
  • Timing….Is everything yo! I used to post at these random times, than I learned that there are prime posting times! WHHHAATTTTTTT…Ok ready for the crazy part…There all at night.(Normally past my bedtime!) Prime time for posting is between 7-10 p.m. when people are winding down scrolling on IG.
  • Hash Tags: ######hashtags for days….. On a serious note. If you hit for example #mom and look in the top right hand corner the most popular used hash tags will pop up under mom. (Click on the first 5 than move to the next word.)
  • Don’t be Snooty: ALWAYS REPLY….. If someone gives you a compliment or ask a question, REPLY! If there is no connection, no one will want to follow you. People need that “online connection” to feel like your noticing them.
  • Follow people to get follows: This one confused me at first, but REALLY is a genuine way to get organic followers. Type in people who interest you in the search button on instagram. The most followers….FOLLOW. People will than start to follow you back. I try to follow at least 10 new people a day who inspire me. (Not to mention when scrolling instagram you than have a feed full of motivation and inspirational people.)
  • Be Authentic: This goes back to Dr. Suess…*yes that happened* “Today you are you! That is truer than true! There is no one alive who is you-er then you!” Just be yourself, and the right followers and collabs just all fall into place.

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I hope these tid bits help you a tad on your journey to success! A HUGE THANK YOU to everyone who is along this dream chasing ride with me! Life is too short to do anything but what your heart calls. Never let fear stand in your way!

21 Day Mom Challenge

Mom funk. You hear about it. Have you ever experienced it? Since I was a little girl my dream was to be a stay at home with my babies. I had it all planned out on my goal list at 10. By 21 I would be married, 22 have first baby, 23 own first home. (At the time I thought 21 was 40.) My goal list wasnt quit to par….

How ever, when I got the opportunity of being a work at home mom when my daughter was born I never realized the mom funk you can slip in. We have no baby sitters, as both my husband and I’s family live out-of-state. With that being said I have little relations with adults unless it’s through an Etsy email, a pickup/drop off at school, or a sporting event.

I asked a stranger at the grocery store a few months ago if he needed a band-aid for his boo boo when he cut his finger opening a box. I wouldn’t change my life for the world. I’m blessed and thankful every day, I go to have a mommy pedicure once a year and find myself rushing back home to be with my children. With that all being said….I got tired….I got frumpy….Being a stay at home mom is the HARDEST JOB IVE EVER HAD. There are no lunch breaks, drive homes, days off, or mommy dates. I am on from the minute I wake up til the minute I lay my head down. I thought I had this amazing system down…..than I started to realized I was off-balance…

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.I wake up around 6:30 when my kids wake up, make breakfast, run my son to any sporting, or event he has/ or school during the year, come play and chase my toddler, practice potty training, take her to dance, music, and gymnastics, nap time, than nap time hustle and bust out Etsy Orders, my volunteer obligations, phone calls, etc. in the down time, when she wakes up we pick my son up from school, do after school snacks and home work, play out side, make dinner, than do bath time, stories, bedtime. I’m assuming the other millions of stay at home moms have a schedule similar to this. Than BOOM I started to get this panicky feeling like I was drowning on a hamster wheel and failing just everywhere. (This was all in my head of course) but felt REAL none the less.

Than I realized I have no time for my self…That was no ones fault but my owns… I started really pondering where I could create more time to gain some sanity, and a few key things came to mind.

  • I was sleeping in to the last bitter second when my kids woke up.
  • I hadn’t put make up or an out fit that didn’t have at least 90% spandex 10% cotton on in over 6 months. i.e. yoga pants.
  • I had stopped working out or doing any thing for myself, besides mommin, wifing, and working.

It was time for a change. An internal mommy makeover. 

It dawned on me a few weeks ago. What type of example am I setting to my children by not taking care of myself? By running my self into the ground? By constantly having someone ask me for something, and always saying yes?

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I challenged myself and I want to challenge you! Maybe you will laugh at me, or maybe you will say YES THATS ME!!!! (I am hoping obviously we go with option B.)

  • Shower every day. (Dont be shy moms… we all know you don’t) That 20 minute break can be pure bliss. 
  • Put makeup on every. single. morning. even if your rushed! 5 minutes to look in the mirror and say I look presentable and not like I just rolled out of bed. 
  • Make at least 4 hours a week dedicated to working out. Going for a bike ride with my kids, a walk with the dog, an early morning of home work outs. SOMETHING TO MOVE YOUR BODY.
  • Wake up at least 1 hour before my children to have some mommy self time in the mornings. 

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These few simple things in just a few weeks have been changing my life. It takes 21 days to break a cycle or habit of schedule. Here is my 21 day challenge! LOVE YOURSELF MOMMIES! You work hard and are not underappreciated! Mom funks are NORMAL and all of us struggle at one point or another! Parenting is a journey that is rewarding, challenging, and builds us into a stronger character than we ever thought we could be. Your cup must be full to make sure your families gets filled daily! 

 

 

Made With Love Market 8-30

Turn Around Time and Customer Service

The average turn around time with an Etsy seller is 7-14 business days. My average turn around time is 2-7 days. The most pressure I put on my shop is in this department. In today’s time it seems customer service is something so far gone that when people find it they cherish it and want to return for more.

The amazing thing with a hand crafted business is building relationships with your customers and so they want to continue to go to your shop because at this point and all the hard work you have put in, they know you, they know your story. The biggest selling point of a hand crafted business is details. Little Details.

I let customers know immediately after a purchase how much I appreciate their hard earn dollars being spent in my shop and thank them for supporting my dream. As I am making their items I keep in constant contact with them so they know where there order is in the process of creating. Before I ship their item I send them a final thank you again and ask for their approval before shipping to make sure I didn’t miss any thing. (Common times you will miss something small to add or customize and your time is valuable, so these steps help in not only saving you a second shipping fee but also the hard hours that go into creating each piece.)

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Lets hit some key points of EXCELLENT customer service.

  • Answer promptly to all emails.
  • Answer with a smile. Friendly, happy to help, and eager to learn about what your customer needs.
  • Most people do not read the descriptions, so if they ask a question, like how many ounces a mug is, answer them instead of referring them to your description.
  • Send a package swoon worthy. You want people to brag about you to their friends, to smile when they first open up the package! Make it pretty, get creative and have fun with this step! 
  • Create positive reviews – Your shop depends on the 5 star reviews. Doing the above will help to ensure you receive these. A lot of people do not leave any reviews, do not take this personally, they are just busy and don’t read the “after review” email Etsy sends out! The simple and sweet emails they send saying Thank you I love it I will occasionally throw on my instagram stories showing people snippets of my work life! (Social Media Marketing.)

Now to the dreary and dreaded….The people you can never please. There out there. You will not make every encounter happy. There will come a time and a place someone will be unsatisfied you chose pink instead of yellow tissue paper. *sarcasm here* They Sting.

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Don’t stress about it too much. Don’t curl up in a ball with ice cream and empty your tissue box for it, although being real I may have done this once. JUST ONCE. Even the most successful people receive bad reviews. It all boils down to human nature that we can not please everyone and certain souls just do not jive. DO NOT ANSWER UNTIL THE NEXT DAY….Promptness goes bye bye in a negative situation. Let your self find a solution that you know is your best. Offer to make something new and free to them, Offer a Refund. If these things do not defuse the situation, there is a reply section on the Etsy Reviews for anything under 3 stars you can publicly respond with how you tried to come to a solution and offer excellent customer service. A buyer wants to be ensured if a hiccup happens you are the type of character to stand by your word and fix the problem. With a hand crafted business the customer is always right. By then, you will already think more clearly and your writing will be less affected by your emotions.

Learn. A negative review often reveals imperfections in your shop which you can grow to adapt your products, process, shipping,  accordingly for a more efficiently ran shop. Trial and Error my friends! For example, when I first started doing vinyl and hand painted I would make sure to label my description which it was. I made a deer coffee mug for $14.00 out of vinyl and sealed it and shipped it all pretty. I have had several 5 star ratings on this EXACT item, personally I think its cute as a button. Then came….we will call her Jane…..Jane was not happy and short from the beginning. She was buying this as a mediocre fathers day gift because she was mad at her dad and did not want to spend over $15 on him. (This is the story she tells me.) I had a feeling she might not be my picture perfect client. None the less I did my deal and tried to remain positive and light along the way. When review time came 1 star with horrible things to say about the mug. (Al though she sent me an email shortly after thanking me for such an affordable cute gift.) Once I replied attaching our emails she immediately deleted her review. This was my ice cream in a ball night.

You can’t expect everyone to know the heart, blood, sweat, and tears that go into a hand crafted, or at that, any entrepreneur type business. You answer to you. There is no 9 – 5, clock out clock in. It is up to you the amount of your success.

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The solution to an imperfect situation is very personal. You have to decide what is right for your business. Do not always feel pressured to cancel and refund the customer though. We can become so scared about the bad review that “teach” the customers it is OK to simply complain and get their money back, even sometimes without returning the product. FREEBIE!!! Who wouldn’t complain just to get the goods free of cost? This does not guarantee a change in the review anyway. First, try to resolve the problem with the customer if possible through the conversations app. Take responsibility where needed.

 

We will use my son’s school motto to close this out, because really, keep it simple.

Be Kind, Work Hard, Do Your Best.

– Treat people the way you would want to be treated in a business setting. Go above and beyond to make sure each client feels like the King or Queen that she or he is! Know that they work just as hard for their dollar as you do for yours and they are choosing to spend that money with your business!